Please read carefully. If you have any questions please do get in touch
Application and Entire Agreement
• These Terms and Conditions apply to the provision of the services detailed in our quotation (Services) by FlatRoof Masters.
• We reserve the right to change the price if the Euro to pound changes, which impacts the price of materials (all quotes given will be the same for 7 days).
• When carrying out some works we need a minimum of 5 degrees for materials to set, and we cannot carry some works out if it’s more than 35 degrees.
• Anything not mentioned in the quote will not be included. We are very specific. If anything extra is added, another quote will be sent stating the exact works.
• When completing a full re-roof, we reserve the right to all salvage of materials unless stated and agreed in the quote.
• All materials which are ordered are owned by FlatRoof Masters. There may be materials left which will be FlatRoof Masters’ materials. All prices are fixed prices, not priced on materials unless specifically stated.
• You are deemed to have accepted these Terms and Conditions when you accept our quotation or from the date of any performance of the Services (whichever happens earlier), and these Terms and Conditions and our quotation (the Contract) is the entire agreement between us.
• You acknowledge that you have not relied on any statement, promise, or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice, or course of dealing.
• If at any time you feel there is any problem, please contact us directly immediately or through our complaints form on our website.
• If we have agreed on a date to commence works and have experienced bad weather leading up to the date, this will have an effect on your start date. Nothing is guaranteed due to weather conditions.
• A “business day” means any day other than a Saturday, Sunday, or bank holiday in England and Wales.
• We warrant that we will use reasonable care and skill in our performance of the Services, which will comply with the quotation, including any specification in all material respects. We can make any changes to the Services, which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.
• We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the quotation; however, time shall not be of the essence in the performance of our obligations.
• We can withdraw, cancel, or amend a quotation if you have not accepted it, or if the Services have not started, within a period of 7 days from the date of the quotation (unless the quotation has been withdrawn).
• If, due to circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party’s control), we have to make any change in the Services or how they are provided, we will notify you immediately.
• We will invoice you for payment of the Fees either:
• When we have completed the Services; or
• On the invoice dates set out in the quotation.
• You must pay the Fees due within 7 days of the date of our invoice or otherwise in accordance with any credit terms agreed between us.
• If you do not pay within the period set out above, we can suspend any further provision of the Services and cancel any future services which have been ordered by, or otherwise arranged with, you.
• We will not produce any receipts for materials once the quote has been agreed.
• All payments must be made in British Pounds unless otherwise agreed in writing between us.
• Photos of the works may be taken, and we have the right to use them on our social media/website unless emailed stating you wish no one to take videos or photos.
• You must indemnify us against all damages, costs, claims, and expenses suffered by us arising from any loss or damage to any equipment (including that belonging to third parties) caused by you or your agents or employees.
• Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.
• All personal data (email addresses, addresses of property, telephone numbers, etc.) will all be deleted correctly once all works have finished and payments have been made.
• If requested, we can email a copy of these T’s and C’s at any time.
Quotes/Invoices:
All quotes which are sent out include exactly what is in the quote and nothing else. We try to make it as clear as possible what is included; however, if you have any queries regarding a quote, please ask before accepting and agreeing.
When stated on the quotation, we will only insulate areas not accessible to the customer unless specifically mentioned.
We require a 5% deposit of all jobs above £2,000.00 to secure the works.
Any work above £5,000.00 requires a further 25% deposit once either the materials, waste skip, and scaffold are erected if needed. A further 60% is due when 90% is completed, then the final 10% when the last 10% of the work is completed. Payment is due within 7 days. All deposits are non-refundable.
All materials delivered are FlatRoof Masters’. We order 20% extra on every job. Unless stated in the quote. All materials not used will be reclaimed by FlatRoof Masters.
You have the right to cancel within 14 days if agreeing either by email/text/verbally. If a quote is accepted in a matter of urgency, we need a minimum of 72 hours’ notice to cancel. All quotes given are based on what we have visually seen or inspected.
Please do not hesitate to contact us regarding any issue you may be unsure about.
Pitched Roofs/Flat Roofs:
We can’t offer any guarantee to damage to existing ceilings, sloping ceilings, painted walls/ceilings, etc., caused by non-negligence. We will not be liable when having work carried out. Unless negligence can be provided, we will be liable and incur costs to fix the problem.
Insulation:
To comply with building control, if we are to do a new roof and there is not sufficient insulation, we will notify the customer of the problem, send them an email stating the issue and cost of the installation of the insulation. If the customer prefers to insulate the area themselves at a later date to comply with the regs, that is their choice. The roof will not be signed off as completed without the correct insulation by building control.
Roof Light Windows:
We use our preferred supplier for roof light windows. If you are to supply your own brand, then we will not guarantee any works with fitting these. We will always follow their handbook to the best of our ability, but there won’t be a guarantee on them.
Scaffolding/Plastering/Painters/Other Contractors:
If any damages to your property occur or accidents, please ask for the information of the company and we will provide it. We will not be liable as we hire in a company. We are there solely for the roofing of the property only.
Plastic Works:
We are not qualified to change any flues on roofs or any waste pipes. In the quotes sent, this will not be included and would cost extra from services carried out by qualified persons.
Waste:
We usually use World Care from Llandudno Junction for local jobs. The drivers are good at their job and do their best to keep the skip to a safe place chosen by yourselves, or if you do not inform us, we will choose the easiest accessible space. Again, if there are any damages from any waste team, we are not liable and should be contacted directly. If you have a chosen space for the skip, please put protection down prior to the skip being delivered. If we can’t have a skip, we are registered with National Resources Wales to carry all types of building waste. There will be times where our personal truck is not available and works will be carried out; we will put a tarpaulin down or wooden boards as protection to have a waste area segregated, and we will choose the easiest accessible area.
Notice for Works:
The liability is on the customer to let any neighbours or residents local to the area know that there will be work being carried out on your property. If you’re having a re-roof, there will be work carried on your roof and your neighbours’ roofs such as bonding gutters to the neighbouring roof or lead work carried out around adjoining chimneys, etc.
If more than 25% of the roof covering is being changed, the local council should be notified of the works. The liability of this is on the owner.
We advise moving any plant pots/bins/furniture from below any area we are working prior to starting to prevent any fallen debris from damaging the items. If you are unable to move these, please notify us and we can assist prior to starting works. We also advise emptying loft areas and placing tarpaulin down to prevent debris from falling through and damaging the insulation. Again, if you’re unable to do so, please notify us prior to starting, and we can assist in doing so.
Timber Work:
We can internally within our company renew small areas of timber needed. If the work is out of our scope, we will hire a company to do the works. The price given will solely be for the timber work replacement needed. Unless stated, no brickwork/mortar work will be quoted until after the timber work has been completed.
guarantee
We strive to provide high-quality workmanship across all services.
• Repair Work: Due to the nature of repairs such as slip repairs, slate replacements, flat roof repairs, gutter repairs, and similar services, we cannot offer guarantees. These repairs are often temporary solutions and may be affected by factors beyond our control, such as weather and the condition of existing materials.
• New Installations: All new installations are covered by a guarantee, ensuring quality workmanship and durable materials for your peace of mind.
For any questions or clarification, please contact us prior to starting work. Thank you for your understanding.